You’re kind of a nerd. We’re kind of nerds. We should get to know each other.
Quality Lead Customer Service (F/M/D)
Together with you, we want to create a first-class customer experience in the Customer Relations Hub. You think of a call center - but much better! You are an essential part of Porsche's customer success, so you might as well call yourself a Porsche ambassador. Do you "speak" Porsche? Because we are looking for a passionate Quality Lead who seek to revolutionize customer service of Porsche.
You can find more information about the Porsche Customer Relations Hub here
- Coordination and decision of Quality Topics between all hubs as well as between Customer Relations Hubs (CRH) and Porsche AG (PAG)
- Professional leadership of QAs (incl. ensuring 1:1 communication with QAs, identification of improvement topics, ensuring operational QA tasks/ calibrations are done)
- Definition and monitoring of communication and Quality Processes
- Definition CRH Quality Strategy & Concept in alignment with PAG
- Innovation & Technology: Define objectives, identify & implement improvement topics and technology driven efficiencies
- Ensuring a constant information exchange & alignment between Training & Quality Lead
- Ensuring Quality reporting standards incl. KPI measuring and definition of improvement measurement
- Support in operational quality topics (e.g. evaluations of customer experts)
- Well-structured, analytical and accurate analyst with several years of experience in international Quality Role, ideally in the automotive sector
- Excellent communication skills, both verbal and written, are a must
- Proficient in English and German
- Experience in Customer facing industries (e.g. retail, hotel...) in luxury would be a plus
- Worked in “six sigma” environment (first belt should be known & achieved)
- Experience in conceptional (strategy) work
- Personality: global mindset, team player, communicative, open, and empathetic, but also assertive
- Willingness to come to the office 4 days a week
- Competitive payment (Christmas bonus, vacation pay and bonus payment)
- 30 days of paid vacation
- Referral bonuses for recruiting new talent
- Access to our company social benefits
- Company pension scheme
- Possibility of mobility leasing (e.g. job bike, VW leasing)
- Subsidy for your BVG ticket
- Modern working environment
- Dog-friendly office
- Regular surveys to measure your satisfaction at Porsche Digital
- Personal development budget
- New office at Adlershof S-Bahn station
Then don't keep us waiting any longer. Get started - apply directly!
In the meantime, take a look at our new Porsche Digital website to get an impression of what our heart beats for: https://www.porsche.digital
We look forward to every unique application we receive. Because diversity is just as important as the energy that flows through our veins.
